Privacy
Policy.

1. Who we are

Prints24x7 ("we", "us", "our") is operated by Quiinkit Infotech Pvt Ltd, based in Gurugram, Haryana, India. This Privacy Policy explains what personal information we collect when you use prints24x7.com, our order portal, or our print and personalisation services, why we collect it, and the choices you have.

By using our website or placing an order with us, you agree to the collection and use of information as described here. This policy is written to align with India's Digital Personal Data Protection Act, 2023 (the "DPDP Act").

2. Information we collect

We collect information in three ways:

Information you give us directly

• Name, phone number, email address, and shipping address (city, state, pincode) when you place an order or check out.
• Billing and organisation details when you request a corporate, security-printing or on-demand publishing quote.
• Any files, designs, text, or images you upload for printing or personalisation (for example, a title you've asked us to produce, or a name for a personalised notebook).
• Information you share when you contact us by form, email, phone or WhatsApp.

Information collected automatically

• Standard web log data (IP address, browser type, pages visited, referring page) when you browse our site.
• Cookies used to keep your cart working and to understand how the site is used — see Cookies below.

Information from third parties

• Payment confirmation details from Razorpay, our payment gateway (see Payments below).
• Delivery status updates from our shipping and courier partners.

3. How we use your information

We use the information we collect to:

• Process, produce, and deliver your order, including any personalisation you've requested.
• Communicate with you about your order, quote, or enquiry — confirmations, dispatch updates, and support.
• Process payments securely through Razorpay.
• Respond to questions sent through our contact forms, email, phone or WhatsApp.
• Improve our website, products and services.
• Meet our legal, tax, and regulatory obligations.
• Send you updates about our products or offers — only where you haven't opted out, and always with an easy way to unsubscribe.

We do not use your personal information for any purpose beyond what's needed to fulfil your order, run our business, and meet our legal obligations.

4. Payments

All payments on this site are processed by Razorpay, a PCI-DSS compliant payment gateway. When you pay by card, UPI, or net banking, your payment details are entered directly into Razorpay's secure checkout — we never see or store your full card number, CVV, UPI PIN, or net banking credentials. We only receive confirmation that a payment succeeded, along with a payment and order reference ID, which we use to process your order and for our financial records.

5. Files & content you send us

When you upload a file, title, design, or personalisation detail for printing, that content is used solely to produce and fulfil your order. We treat everything you send us as confidential:

• Uploaded files are accessible only to the staff directly involved in producing your order.
• We do not use your uploaded content for any purpose other than fulfilling the order it was submitted for, unless you separately give us permission (for example, to feature a sample in our portfolio).
• Files are retained only as long as reasonably needed to produce your order and resolve any after-sales issues, after which they are deleted from our active systems.
• You are responsible for ensuring you have the right to share and print any content you upload to us (see our Terms & Conditions).

6. When we share information

We do not sell your personal information. We share it only where necessary:

• Payment processing — with Razorpay, to process your payment.
• Shipping & logistics — with courier and delivery partners, to get your order to you.
• Service providers — with vendors who help us run our website, email, and operations, under confidentiality obligations and only for the purpose we engage them for.
• Legal requirements — where required to comply with a law, regulation, court order, or valid government request.
• Business transfers — if Prints24x7 is ever involved in a merger, acquisition, or sale of assets, in which case we'll ensure your information remains protected under an equivalent policy.

7. How we protect your data

We maintain reasonable technical and organisational safeguards to protect your personal information against unauthorised access, alteration, disclosure, or destruction — consistent with the standards expected under the DPDP Act. This includes restricting access to personal data and uploaded files to only the people who need it to do their job, and using a PCI-DSS compliant gateway for all payments. No method of transmission or storage is 100% secure, but we work to protect your information using commercially reasonable means.

8. How long we keep it

We retain order and transaction records for as long as needed to fulfil your order, provide after-sales support, and meet our accounting, tax and legal obligations. Uploaded files used for personalisation are retained only as long as reasonably necessary for production and support, then deleted. You can ask us to delete your personal information sooner — see Your rights below.

9. Your rights

Under the DPDP Act, you have the right to:

• Ask us what personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information, subject to our legal and operational requirements (for example, financial records we're required to keep).
• Withdraw consent for marketing communications at any time.
• Register a grievance about how we've handled your personal information.

To exercise any of these rights, contact us using the details in Contact & grievance officer below. We will respond within a reasonable time, and in line with the timelines set out under the DPDP Act.

10. Cookies

We use a small number of cookies to keep your shopping cart working as you browse, and to understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings — note that disabling cookies may affect your ability to use the cart and checkout.

11. Children's privacy

Our website and services are intended for use by individuals and organisations capable of entering into a binding contract, and are not directed at children. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time — for example, as our services evolve or as regulations change. We'll update the "Last updated" date at the top of this page when we do. We encourage you to review this page periodically.

13. Contact & grievance officer

If you have questions about this Privacy Policy, or want to exercise any of your rights, you can reach us at:

• Email: reachus@prints24x7.com
• Phone: +91 7568357434
• Address: Quiinkit Infotech Pvt Ltd, Gurugram, Haryana, India

For any grievance relating to the processing of your personal data under the DPDP Act, please write to us at the email address above with the subject line "Data Grievance" and we will address it promptly.